Doc. 03 of 04
How returns, refunds and swaps work if a piece is not right for you.
Last revised: October 14, 2026
Oxblood Archive · The fine print · Doc. 03
Last updated: October 14, 2026 We want you to love what you buy from Oxblood Archive. If something isn't right, here's how returns and refunds work.
You can request a return within 30 days of receiving your order.
To be eligible, items must be:
Email us at kohlerpeterson979@gmail.com with your order number and the item(s) you'd like to return. Please contact us before sending anything back. Items sent without an approved return request cannot be accepted. We'll reply with instructions and the return address.
Unless the item arrived damaged, defective or incorrect, the customer pays for return shipping. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.
If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund, including any shipping costs, at no charge to you. In some cases, we may not ask you to return the item.
Once your return is received and inspected, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement. Original shipping charges (if any) are non-refundable, except when the item was damaged, defective or incorrect.
Many of our pieces are one-of-a-kind or limited, so we can't guarantee exchanges. The fastest way to get a different size or item is to return the original for a refund and place a new order.
You can cancel an order within 12 hours of placing it by emailing kohlerpeterson979@gmail.com. Once an order has been sent to our fulfillment partner, it can no longer be cancelled, but you may return it under this policy once it arrives.
Questions about a return? Email us at kohlerpeterson979@gmail.com.